Complaints: August 2004 Archives

Every Monday and Wednesday, I go to a chiropracter at 8:30 am. I usually arrive around 8:25, park my truck, and enter the building. This morning was different. The door was locked. They must be in a meeting that was running late. So, I decide to wait out side for them to unlock the door. While I was waiting, I notice that there are four other patients waiting outside as well. However, they are all sitting inside of their cars while they were waiting. Unfortunately, every engine was running.

The temperature was not oppresive so they did not need to run their air conditioners. Listening to the radio for a couple of minutes does not drain the battery. The problem was that there was no breeze. So, as I was waiting, I could hardly breathe. It was like standing at a major intersection at a red light. Why did everyone feel the need to waste gas while they wait???

Last week, I listened to my friend, Dan, talk about his problems with Thor's Hammer. He was interested in buying Pirates of the Spanish Main. He would stop by the store and ask them if they had PotSM in stock. The clerk would reply "No. Try back in a couple of weeks." He did this a couple of times and the answer would always be the same. Well, finally, last week he went to the game store and the answer was different. The clerk told him that they had got the game a couple of days ago and it was sold out! The employee did not make the connection that a customer asking about a product would be interested in buying it and they should offer to hold it for them. That would make the customer feel special and generate future business.

Well my turn came next!